Terms of service

OVERVIEW

Welcome to Seyon Serene! Throughout the Website, the terms “we”, “us”, and “our” refer to Seyon Serene. Seyonserene operates this Website, including all information, content, products, and services available through https://www.seyonserene.com/ (the “Website”) to provide you with a seamless shopping experience.

By accessing, browsing, or using this Website, including purchasing products from us, you agree to be bound by these Terms and Conditions (“Terms”), together with any policies referenced herein, including our Privacy Policy and Refund Policy.

If you do not agree to these Terms, please do not use this Website or any of our Services.

SECTION 1 — ELIGIBILITY AND ACCEPTANCE OF TERMS

By using this Website, you represent and warrant that:

You are at least 18 years of age and capable of entering into a legally binding agreement under applicable Indian laws;
You have read, understood, and accepted these Terms;
You agree to comply with all applicable laws and regulations of India.

If you are using this Website on behalf of another person or organisation, you confirm that you are authorised to bind them to these Terms.

SECTION 2 — USE OF THE WEBSITE

You agree to use the Website only for lawful purposes and in a manner that does not infringe upon or restrict the rights of others.

You must not:

Copy, reproduce, modify, distribute, or exploit Website content without prior written permission;
Attempt unauthorised access to our systems, servers, or databases;
Introduce viruses, malware, spam, or harmful code;
Misuse or manipulate the Website in any way that may disrupt Services or harm other users.

We reserve the right to suspend or terminate access to users who violate these Terms.

SECTION 3 — ACCOUNT REGISTRATION

Certain features of the Website may require account registration.

By creating an account, you agree that:

All information provided by you is accurate, complete, and current;
You are responsible for maintaining the confidentiality of your account credentials;
You are solely responsible for all activities conducted through your account;
You will notify us immediately of any unauthorised use of your account.

We reserve the right to suspend, restrict, or terminate accounts found to be violating these Terms.

SECTION 4 — PRODUCTS AND SERVICES

We strive to display product descriptions, images, and details as accurately as possible. However:

Product colours and appearance may vary depending on device screens and settings;
Handmade or natural products may have slight variations;
We do not guarantee that product appearance will exactly match Website images.

All product descriptions, pricing, and availability are subject to change without prior notice.

We reserve the right to discontinue or limit quantities of any product at our sole discretion.

SECTION 5 — ORDERS AND PAYMENTS

Placing an order constitutes an offer to purchase products from Seyon Serene.

We reserve the right to:

Accept or reject any order at our discretion;
Cancel or modify orders due to pricing errors, stock unavailability, suspected fraud, or other issues.

Orders will only be confirmed after successful payment processing.

You agree to provide accurate billing, shipping, and payment information for all purchases.

SECTION 6 — SHIPPING AND DELIVERY

Delivery timelines provided on the Website are estimates only and are not guaranteed.

Seyon Serene shall not be liable for delays caused by:

Courier or logistics providers;
Weather conditions;
Customs or government restrictions;
Events beyond our reasonable control.

Risk of loss and ownership of products pass to you upon delivery to the shipping carrier.

SECTION 7 — INTELLECTUAL PROPERTY

All content available on this Website, including but not limited to:

Logos,
Brand assets,
Product images,
Text,
Graphics,
Illustrations,
Videos,
Website design,

are the intellectual property of Seyon Serene and are protected under applicable copyright, trademark, and intellectual property laws.

You may not reproduce, distribute, modify, republish, or commercially exploit any Website content without our prior written consent.

SECTION 8 — THIRD-PARTY LINKS

The Website may contain links to third-party websites or services for your convenience.

We do not control or endorse such third-party websites and are not responsible for:

Their content,
Privacy practices,
Accuracy,
Products or services.

Accessing third-party websites is entirely at your own risk.

SECTION 9 — PRIVACY POLICY

Your use of the Website is also governed by our Privacy Policy.

By using this Website, you consent to the collection and use of information in accordance with our Privacy Policy.

SECTION 10 — USER FEEDBACK AND SUBMISSIONS

Any feedback, reviews, suggestions, ideas, or other submissions provided by you may be used by Seyon Serene without restriction or compensation.

By submitting content, you confirm that:

You own or have the right to share such content;
The content does not violate the rights of any third party;
The content is not unlawful, defamatory, abusive, or harmful.

We reserve the right to remove content deemed inappropriate or violating these Terms.

SECTION 11 — DISCLAIMER OF WARRANTIES

All products, content, and services are provided on an “as is” and “as available” basis.

Seyon Serene makes no warranties, express or implied, regarding:

Product suitability,
Availability,
Accuracy,
Reliability,
Uninterrupted Website access.

Your use of the Website is entirely at your own risk.

SECTION 12 — LIMITATION OF LIABILITY

To the fullest extent permitted by law, Seyon Serene shall not be liable for:

Any indirect, incidental, or consequential damages;
Loss of profits, revenue, data, or goodwill;
Delays, interruptions, or Website errors;
Damages arising from the use or inability to use our products or services.

SECTION 13 — INDEMNIFICATION

You agree to indemnify and hold harmless Seyon Serene, its affiliates, employees, partners, and service providers from any claims, liabilities, damages, or expenses arising from:

Your breach of these Terms;
Your misuse of the Website;
Your violation of any law or third-party rights.

SECTION 14 — GOVERNING LAW

These Terms shall be governed and interpreted in accordance with the laws of India.

Any disputes arising from these Terms or use of the Website shall be subject to the exclusive jurisdiction of the courts located in Madurai, Tamil Nadu.

SECTION 15 — CHANGES TO TERMS

We reserve the right to modify or update these Terms at any time without prior notice.

Changes become effective immediately upon posting on the Website. Continued use of the Website after changes constitutes acceptance of the revised Terms.